My mobile is alcatel onetouch locked
its locked and require username and password but i forgot it
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Hi! I am assuming you have forgotten a Username and Password required to open the phone. If this is the case, you will need to reset the phone.
To reset the phone:
With the phone turned off, press and hold the Volume up and Power button for a few seconds until you see the reset interface.
Select Wipe data/Factory reset using the Volume buttons. Press the Home button to confirm.
Select Yes - Delete all user data and press Home button to confirm again.
Select Reboot system now, and then press the Home button.
The reset will now be complete.
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