Skip to main content

Repair information, troubleshooting tips, and guides for the sixth iteration of Apple iPhone, announced on September 12, 2012. Model: A1428, A1429

2521 Questions View all

Will I be able to get back into the device?

My stepmother gave me her iPhone 5 for my birthday, I user it for about a year now and it was acting kind of slow so I decided to update it, after it updated and it has an activation lock on and she doesn't remember her apple id or email password to change her information to get back in the device

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

2 Answers

Chosen Solution

So, you're telling me for a year, you've not had to download any apps or anything? So you wouldn't know the password to download anything etc.?

Unfortunately, removing the iCloud isn't possible unless you know the details, or try to reset the password through iCloud, but only if you know the email.

Was this answer helpful?

Score 1

1 Comment:

The phone was presented to me as new, I set it up with my information( I was upgrading to a new iPhone) but I updated it to the most recent one a few months ago but when the activation lock popped up it wasn't my iCloud information

by

Add a comment

Go to apple. Probably with your mom/stepmom. They can email her a new password to her email

Was this answer helpful?

Score 1
Add a comment

Add your answer

Enchante Newman will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 78