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Repair information and guides for the Apple iPhone 5s that was announced on September 10, 2013. Model: A1533, A1453, A1457, A1528, A1530, A1518

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Unlocking iPhone 5s When the Screen Won't Work

I recently dropped my iPhone 5s and now the left half of my screen will not register any sort of touch. My passcode is 1118, so I am completely unable to tap any of the 3 "ones" necessary to unlock the phone. My Touch-ID also will not work because I restarted my phone hoping that would fix it. I am trying to sync my contacts and photos from this phone onto an iPhone 5c, but my computer is telling me that I must unlock my phone before I can do so. Is there any way I can get this phone to sync to the new phone, or will I have to start completely clean without any of my old apps, contacts, or photos?

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If your device is set to backup your phone to iCloud automatically, you should be to restore it to a new iPhone in an almost exact state of the old phone prior to it breaking. Here is a link from Apple explaining in detail the correct procedures.

https://support.apple.com/en-us/HT201269

Best of luck

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Kaen Hereee will be eternally grateful.
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