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Updated version of the Kindle Fire 7" tablet by Amazon with 1280x800 HD display. Released September 2012. Repairing this device is straightforward.

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Connects to router, displays IP but says not connected to Internet?

My Kindle Fire HD has been working for almost 2 years.

Suddenly in the last week I cannot connect to the internet.

The tablet connects to the router and displays and excellent signal and an IP address is visible.

However, when attempting to use Silk Browser or go the Appstore it says. "No internet connection".

Kindle Customer Service was no help. They said, "buy a new one".

Thanks for any response.

Answer this question I have this problem too

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Are other devices working on your network?

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Yes. Other devices are working on the network

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The same thing is happening to my kindle. You’re not alone. If you reset you kindle to factory settings, then it should work for a little bit. That’s what I’ve been doing but eventually it goes back to showing I have a WiFi connection but saying I’m not connected.

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Yep, me too. P O S !

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Mine will connect at work but not home.

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5 Answers

Most Helpful Answer

Try logging into your router and make sure the fire stick is not blocked. It should say active, inactive or blocked. If blocked select device options and deselect block. Do this after choosing my network. I blocked my by mistake while doing maintenance on my router.

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how do I log into my router. I use a router from our cable provider?

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Hello, great question! This is a situation where certain tests need to occur in order to properly diagnose the issue. As Ben had asked, are other devices having any network issues? If not, lets test to see if your Wireless Router can properly talk to your Kindle.

Now what I'm about to say may vary based on your internet service provider, and the type of router you have. But the general method to test this; is to log into your router web interface from a device that is properly working. Now, to access the router web interface...the router has it's own IP address. Typically you'll see something like 192.168.1.1 or 10.0.0.1. Try some of either of these addresses to see if you get to a login page for your router. You will want to locate the Admin credentials which is normally found with the documentation on the box that came with the router; or the credentials can be found on the router itself. You'll generally see the username be Admin, and some form of a password associated with that admin account.

Now that we've logged into the router web interface, you will want to look for all of the devices that have/and or are connected to that router. You can find your Kindle by finding the name of your Kindle in the list of devices that has been connected to it. You should be able to click on your device, and you should see another button that say's something like ping test, or connectivity test. When you run that test, the router will indicate weather the connectivity test failed or succeeded. Lets get you to this point before we move onto the next step in determining the root cause of your internet connectivity.

If you have any questions, please feel free to add a comment below this post so we can move things forward for you.

- Nate

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I am using a hotspot from my cell phone & other devices are connecting fine. My kindle is the only one that says is connected, but has no access to internet.

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A broadband internet wireless router is a crucial component of any home network system. If you're already using a high-speed connection to network you'll easily get access to this unique address. Wireless routers using the IP address 192.168.0.1 can function adequately as their distinctive components will be paired.

You might not need to install a DHCP client and multiple switches and hubs when you use a wireless router because it is capable of handling all the required info as a singular unit. If necessary, this unique IP may be modified by the router operator. It is a basic task. You just have to start your browser and write the Internet protocol address on the Address bar.

Just one single unit in the network system is able to use this IP. If an additional device is put to use it's going to result in computer network malfunction. You have to restrict ability to access this specific account from other people by creating a password and implementing any other required reconfigurations.

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I have a similar problem but slightly different. Our echo plus lately will not be connected to the internet in the morning - connected to router fine. When I used the fire 10 the problem happens to the fire 10. Rebooting the network sometimes helps. Thus week the echo plus has been ok but the tablet stops connecting to the internet after 20 minutes. Also have a fire 7 and it has the same issue. Other devices - phones and laptops have no problem.

We have a mesh network using two Portal Wi-Fi routers in mesh. The second portal works fine and when the echo or fires are in the basement all work fine - no dropping the internet at all.

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I am far from a computer expect but I bought a brand new Kindle and got exactly this problem. I found out my router was blocking the connection. I specifically use BT and they gave a feature called smart setup. I've turned this feature off by logging into my account and my kindle will now connect. Hope this helps someone.

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deborah cancilla will be eternally grateful.
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