Announced in March 2015, and released April 10, 2015, the Galaxy S6 is the next flagship in the Galaxy line. The curved screen version is known as the Galaxy S6 Edge.

292 Questions View all

Abnormal factory reset cant login

My phone says abnormal factory reset and asks me to login to my Samsung acct. This is my old phone and u currently have an edge on the same acct but it wont let me login. Says the user id or password is wrong. Ive changed the password per samsungs advice and it still wont login. I sent it to Samsung since it's under a yr old but they said ut was not repairable. When i called and asked why they said it had an after market screen which it doesnt!!! I argued this point but got nowhere. Thinking maybe i could hire someone to fix it but having no luck. The repair guy told me to look for online advice

Answer this question I have this problem too

Is this a good question?

Score 2
Add a comment

1 Answer

Most Helpful Answer

You will need to bring it to someone that has a flashing box like the Z3X. They can remove the Google Account Activation lock. Maybe you might find ways to remove it from information on the internet without needing a flashing box.

Was this answer helpful?

Score 3
Add a comment

Add your answer

Jodine will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 5

Past 30 Days: 33

All Time: 786