The Apple iPhone 5s was announced on September 10, 2013. Repair of this device is similar to the previous models, and requires screwdrivers and prying tools. Available as GSM or CDMA / 16, 32, or 64 GB / Silver, Gold, and Space Gray.

3636 Questions View all

iPhone 5s won't restore

iPhone 5s won't restore. Says connect to iTunes, is connected starts restoring gets to 95% on the loading bar on the phone then stops and goes back to the connect to iTunes screen with iTunes showing the message 'your iPhone can't be updated you must restore it to factory settings' have tried clicking restore again and it's just keeps going through the same cycle. Any ideas please ?

Answer this question I have this problem too

Is this a good question?

Score 2
Add a comment

1 Answer

Im hoping it's not a hardware issue, but here are a few things to try.

1. Try the rear usb ports. In my experience I have a lot of issues with front usb ports on desktops.

2. Try another cable.

3. Try disabling your antivirus software, if you have any.

When the restore fails, you should get an error code of some sort. What is that code?

Was this answer helpful?

Score 0
Add a comment

Add your answer

samhobbs94 will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 3

All Time: 126