Screens are black no audio but power lights work

My new Nintendo 3DS XL's two screens are black (completely) theres no audio either.

However the power lights and notification light works... The internet light does not...

How does this happen? I dropped like the idiot I am face down. But, when i picked it up it had audio and screens where working but 2-3 sec later it went BLACK.

Does anyone know what happened? Can it be fixed? Or do i have to send it to Nintendo?

Answer this question I have this problem too

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The same thing happened to me except my battery light was the only light working then it shuts off

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All I've ever seen online about this is that it could be that the wifi cable was jostled and needs to be re jostled. But then, most people who have this issue also say they just need to get a new one...I hope that's not the case for you or me.

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