galaxy s6 edge won't turn on and recognized on computer
Hi, my friend's Samsung Galaxy S6 Edge powered off randomly (without low battery, water damage, drop, etc.) and won’t turn back on. When she plug it in to charge with the cable or wireless, the phone just gets hot in the top portion of the device. The computer doesn’t recognize it when she plug it in and recovery modes do not allow the screen to turn on either. Even the LED light will not flash or turn on. Verizon and Best Buy both said they didn’t know what happened or how to recover any of my photos or files.
Any advice? Thank you!
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