Blackberry Curve 8320

The RIM BlackBerry 8320 offers integrated Wi-Fi, best-of-breed design, and excellent performance.

12 Questions View all

How do you fix the blackberry with a battery symbol with

how do you fix the blackberry with a battery symbol with a red line thru it?

Answer this question I have this problem too

Is this a good question?

Score 9

Comments:

mongos. none of them work:L my phones still $!!^&^..

by hecotr

Add a comment

17 Answers

Most Helpful Answer

My Blackberry has the same problem!

With my research, I've found that it can mean one of two things;

1. Your operating system (OS) is no good and needs to be reinstalled.

2. You have the wrong kind of battery. OR

B. Your battery is not connecting with the prongs correctly.

To fix 2B is simple. Place a piece of paper folded a few times between the top edge of the battery and the phone to push it towards the prongs.

To fix 2 is also simple. Purchase the right kind of battery.

To fix 1 is a bit more complicated. But here it is.

1) Plug in your blackberry to your computer without it's battery. Also, remove the SD card.

2) Open the Blackberry Desktop Manager

--If it says your device is not connected or you cannot find your device;

(Sometimes Your Blackberry wont be recognized. If this is the problem, a pop-up window will pop-up and say something along the lines of; "The BlackBerry Desktop Software cannot connect with this device. This device is rebooting or has a dead battery. Click Retry to attempt to reconnect once the device reboots." You should also have three options. 'Cancel' 'Repair...' and 'Retry'. Click Retry first. If you get the message again, click repair. (Go to step 4))

3) If it recognizes your device, Click on Update or Restore

**Next three steps are very important! Read all before doing any!**

4) Select the OS you want to update too. (5.0.0.508 is the latest version)

-Get your battery ready to put in.

5) When installation starts, wait for it to "Initialize"

6) The second it starts the complete process of installing, insert your battery.

7) Let it finish installing and Do NOT disconnect the wire from your phone or computer until it is completely finished installing.

8) Now unplug the phone, and plug it into an electrical wall outlet. Allow to charge for one hour and restart your phone.

Hopefully that works!

Best of Luck to you!

-Andy Cope

Was this answer helpful?

Score 4
Add a comment

When the handheld displays the Battery icon with a red line through it, an incorrect battery type is inserted in the handheld. To resolve this issue, use only a RIM manufactured battery for your specific handheld model. Curve batteries are normally blue (at this time at least) and Pearl batteries are yellow".

Talk to tech (dial 611 and say "my phone isn't working") they will trouble shoot it with you (call in on a different phone).

Was this answer helpful?

Score 2

Comments:

Add a comment

These are also very good ways to work.... a few days ago my phone wasn't charging up and when i put it on charge it came up with a little charger symbol with a line through.... I TRIED THE FOLLOWING WHAT HAD WORK BEFORE

1. rip out a little piece of paper and put it on the side where the pongers aint this pushes the battery towards the pongers (i dont know the proper name for them) this worked for me but it has to be 100 percent full !!

2. i also put my battery in the blackberry then go to a carpet and about 3ft of the ground drop it on the side this worked for mee aswell !!! knoked it back into place !

3. if you have an sd card take it out and put youre phone on charge this may work !!

4. the main one what i,ve done hundreds of times and came back on is... ok now pick up youre phone and take the back off now take the sd card out now put youre phone on charge and insert the battery again now wait for a while and it should come back on i havnt tried putting the sd card back in but it should come on

thanks for reading :)

Update

LISTEN TO THIS WORKS FOR ME

ON MY STEPS DO IT AT THE SAME TIME

GET YOURE BLACKBERRY WHATEVER

TAKE BACK OFF

TAKE BATTERY OUT

TAKE SD CARD OUT

PUT PHONE ON CHARGE

HAS IT GOT THE RED BUTTON ??

NOW PUT THE BATTERY BACK IN

WAIT

THERE YOU GO JUST LIKE NEW

Was this answer helpful?

Score 0
Add a comment

none of this workls i had to send mine off :(

Was this answer helpful?

Score 0

Comments:

it works....wohooooo ur a genius thanx alot

by bantei

Add a comment

I was getting the red X battery and i used the paper trick and it worked.I also had to do an update after the blackberry was reconized. now to wait for the battery to full charge and see if it works aftewards.

thanks for the tips cause I was pretty much giving up.

Was this answer helpful?

Score 0
Add a comment

chal shaba niklllllllll

Was this answer helpful?

Score 0
Add a comment

1. rip out a little piece of paper and put it on the side where the pongers aint this pushes the battery towards the pongers (i dont know the proper name for them) this worked for me but it has to be 100 percent full !!

2. i also put my battery in the blackberry then go to a

Was this answer helpful?

Score 0
Add a comment

not only did my port stop working a year later phone started saying battery drained shutting hand held down. I went to get a new battery full charged and it worked for a while then it started saying it again. I've been using a external charger for spare battery for about alternating the batteries. Again it started shutting down hand held with full charged battery in it. I then did the above taking out sim card, then media card this worked for a mth but again i'm still am having a problem.

Was this answer helpful?

Score 0
Add a comment

This problem can happen mainly due to a duplicate battery, try replacing the battery with an original blackberry battery. Other reason maybe of the battery not getting proper contact with the connector. the battery connector maybe corroded. just scribe the battery connector with a metal blade or screw driver to remove the corrosion. now try and put back the battery and see if it connects. an other issue maybe of the battery connector not getting proper contact with the motherboard, in this case replace the battery connector or clean the battery connection points on the motherboard and also the battery connector with IP or PCB cleaner. This problem can also rarely happen due to an software issue and some times due to a problem in the charging circuit

Was this answer helpful?

Score 0
Add a comment

reconnecting to jvm error during installation what can i do?

Was this answer helpful?

Score 0
Add a comment

I too had a problem as in the X sign and it wont boost up!!! I have taken the SD card and had it dried in the sunlight for two days continous and has kept the battery on charging for the days and it worked when i have assembled them later after two days!!!!!

Was this answer helpful?

Score 0
Add a comment

Your nightmare may just be your backcover or power control clip at the bottom of the phone... bb has a way of moderating power

with the back casing, which when loose or screws are not in place will give u a red crossd battery sign... do yourself a big faviour and check on these indicators before spending too many dollars on extras

Was this answer helpful?

Score 0
Add a comment

tHANKS ANDY. MY BB IS BACK ONLINE. HAPPY NEW YEAR

Was this answer helpful?

Score 0
Add a comment

To Sipsip1017 Andy Cope

THANK YOU SO MUCH!!! This worked as suggested (now we are in June 2014) (n.b. for me I had to put the battery back in just when it pops up "waiting for initialization") and then I also noticed it got "stuck" for a long time at another step but it was just a matter of waiting it out, no action required. Lastly, it got stuck again at "reboot" at the very end for over 20 minutes. Not sure if it would have resolved on its own if I had waited longer. To resolve this I found another person's post elsewhere which said to disconnect from computer and remove battery and replace battery and turn the device on (still disconnected) and wait a bit and after a couple of minutes it rebooted (had to redo this with SIM card inserted but no problem after that) and then it started WORKING PERFECTLY again. I plugged it back into the computer to finish the updates and it gave me another battery with red X but I just unplugged and took out and replaced the battery again, pressed start again and now I have connected to computer successfully and transferred media and everything seems to be WORKING PERFECTLY.

Don't give up too soon!

Andy Cope: You saved my phone from landfill because I was about to throw it away. (Had already taken it in to Rogers store as well as talking to technical support at Rogers by phone and they all thought the phone had an irreparable hardware failure.

MUCH APPRECIATED!

Was this answer helpful?

Score 0
Add a comment

This happened to my phone this morning....started panicking and googled a resolution. No need to change the battery or the phone. After trying a few suggestions found on crackberry, the blackberry forum etc, the one that worked was holding it between your palms. The battery had become cold and just needed to warm up a bit. Thought it would never work but as a last resort, tried it....and what do you know, after just 10 mins of holding it between my palms, I placed it back on charge and it's now charging perfectly..... Thank you to those that suggested this.

Was this answer helpful?

Score 0
Add a comment

im sorry none of the above worked for me

Was this answer helpful?

Score 0
Add a comment

none works for me ether

Was this answer helpful?

Score 0
Add a comment

Add your answer

mmcellphone will be eternally grateful.

View Statistics:

Past 24 Hours: 111

Past 7 Days: 709

Past 30 Days: 3,140

All Time: 85,844