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My GO START 20 NOT RECOGNISED BY COMPUTER

Have a Go Start 20 13months old - have downloaded MYDRIVE CONNECT but when I try to add device computer does not recognise device. Have rebooted computer, have reset device and still the system does not recognise TomTom . I bought the TomTom with free lifetime maps. When I check Control Panel Device Manager choosuing Network Device no options given for Tom Tom- is this a con so that you buy a new TomTom each year ?

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What OS is your computer running?

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Hi,

Being a bit pedantic. Have you installed My drive Connect on your PC, you only say downloaded? Are you using the supplied USB cable or a different one? Have you tried a different USB port on your PC?

Here is a link to the User Guide for your Tom Tom device. Scroll to p.95-96 to verify that you have completed the setup and connection procedure correctly.

http://download.tomtom.com/open/manuals/...

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lynne worsfold will be eternally grateful.
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