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Protocols missing, no access to net

Laptop won't connect to the internet via wi-fi Time Warner Cable has been out to our house, replaced the modem but could not find a problem. Took to Staples and they ran every diagnostic they had and could not find the problem. Laptop says that the protocols are missing. We have other computers that can access the net. Computer is only four months old. Very frustrating . Can you help?

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Hi, What OS is installed?

Does Device Manager show that the WiFi network adapter is installed correctly? Go to Control Panel > Device manager > Network adapters. Click on + sign to expand tree, right click on Wireless adapter, select properties check device status box.

Quick way to get to control panel in Win10 is to press Win key + x key together, window will open on left of screen, find and click on control panel.

if OK go to Control panel > Network and sharing Centre click on manage network connections link on left of screen, right click your Wifi connection select properties and see if the protocols that you said were missing are ticked. If not tick the missing one and click install.

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