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This is the device page for the Samsung Galaxy J7. The OS that comes stock to the device is Android OS v5.1.

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My phone turns on but the screen is black

I have a galaxy J7. I was in the toilet on my phone listening to music i tried to change the song but my screen was black, it didn't fall, my screen has no cracks whatsoever. I bought my phone online (NEW) but maybe its refurbished and wasnt repaired properly. I've had my phone for almost a month and it never once fell. My phone can be turned on or off, you hear the little samsung sound when you turn it on, I can take screenshots but nothing comes up on the screen. Its just black. What can I do?

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2 Answers

http://informativehelp.weebly.com/samsun...

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this is applicable, and your answer leads to spam links

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Hey Rae,

To me, it sounds like there is a faulty backlight in your screens, or some other board level componet related to the backlight. Not sure how you would go about fixing this, but I believe it would just be a screen replacement.

Hope this helps,

Tanner

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Rae Rae will be eternally grateful.
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