Samsung Galaxy J7, also known as Samsung Galaxy J7 Duos with dual-SIM card slots. It was released 2015, June, with 5.5 inches plastic material body, and 720 x 1280 pixels display resolution. Android OS, v5.1. This phone has 13 MP Primary Camera and 5 MP Secondary Camera, and it has a removable Li-Ion 3000 mAh battery.

45 Questions View all

My phone turns on but the screen is black

I have a galaxy J7. I was in the toilet on my phone listening to music i tried to change the song but my screen was black, it didn't fall, my screen has no cracks whatsoever. I bought my phone online (NEW) but maybe its refurbished and wasnt repaired properly. I've had my phone for almost a month and it never once fell. My phone can be turned on or off, you hear the little samsung sound when you turn it on, I can take screenshots but nothing comes up on the screen. Its just black. What can I do?

Answer this question I have this problem too

Is this a good question?

Score 3
Add a comment

2 Answers

http://informativehelp.weebly.com/samsun...

Was this answer helpful?

Score 0
Add a comment

We have same problem and i also dont know how to solve..

Was this answer helpful?

Score 0

Comments:

Add a comment

Add your answer

Rae Rae will be eternally grateful.
View Statistics:

Past 24 Hours: 5

Past 7 Days: 67

Past 30 Days: 190

All Time: 5,771