Rep: 13
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I have a paper ja message that appears for no apparent reason. I am told that there is a hardware failure. Is it possible to test the sensors that signal such a jam? The printer will feed paper incrementally through the paper path if the print button is pressed several times. The printer has been restarted several times to no avail.
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Rep: 1.9k
7
6
1
If you can, open up the printer by removing the screws from the bottom and/or back (there may also be a latch to open up the rear of the device) and use a lightly damp (not dripping) rag or towel to wipe down the paper dust and other contaminants. Additionally, clean off the feed roller using a cotton swab.
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