3.28 Megapixel camcorder (Model no. 0280C001) released by Canon in January 2015. Features a 32x optical zoom and has the ability to shoot 1080p video.

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Why is my image pixelated at max zoom?

The camera claims 32x zoom but the image is fuzzy at that magnification. Is there something wrong with my lens?

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It is typical for entry level cameras to lose image quality at higher zooms, so it is unlikely that there is something wrong with the actual lens. While the VIXIA claims a 32x zoom as a selling point, it is not necessarily calibrated to shoot well at that zoom. Try recording your subject from a closer distance with a smaller zoom setting.

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