Why is my computer not loading?
Whenever I try to use my compter screen, it immediately goes to a blue screen stating "Your computer ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart it for you." It then flashes "0% complete" for a second before loading onto another screen saying "Preparing Automatic Repair" and then it goes into a cycle. Please help! I am homeschooled and 90% of my studies relies on the use of my computer. Thank you!
Is this a good question?
Hi, What OS is installed in the laptop, XP, Vista, Win7, 8.1, 10? Does it start OK in 'safe mode'?
by jayeff
The OS is Win8 and I can't access safe mode without the screen returning to the blue screen
by Noelle G