Portable Bluetooth speaker released in June 2015. The speaker features ClearAudio+ Technology and LDAC Technology. Model Number: SRS-X55.

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Why can’t I play music using my AUX cord?

I have the cord plugged into my phone as well as into the speaker, but music will not play.

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Check to see if the AUX cord is firmly connected to both devices. If this does not work and are only two rings, your cord is not compatible. If there are three rings, replace the auxiliary cord. If this does not work, the problem may be with the auxiliary cord jack and you may need to replace it. Check our troubleshooting page for more information.

Sony SRS-X55 Troubleshooting

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My auxiliary cord is not working I've tried changing the cord I've tried everything I don't know what it is

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Have you tried a different audio output source to prove that the problem is either in the Sony BT speaker or in the audio source? e.g. tried a different mobile phone to play music from the headphone jack to the speaker via the cable. Apologies if you have already tried this.


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