Why can’t I play music using my AUX cord?
I have the cord plugged into my phone as well as into the speaker, but music will not play.
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Check to see if the AUX cord is firmly connected to both devices. If this does not work and are only two rings, your cord is not compatible. If there are three rings, replace the auxiliary cord. If this does not work, the problem may be with the auxiliary cord jack and you may need to replace it. Check our troubleshooting page for more information.
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