The webcam in my laptop is not working

I have just bought a new laptop. It is dell 3558. My laptop is running win 10. Everything is very good apart from webcam. It is not working. Then i opened Device Manager and saw 1 device miss. I think it is webcam because camera app in win 10 is not working and it give me a messange: "Something goes wrong!" . I dont know where problem is come from? A hardware or software? If it come from software, i hope dell will fix it soon

Answered! View the answer I have this problem too

Is this a good question?

Score 0


I also have a problem about Integrated Camera of Dell Vostro 3558 (run windows 7 - 64 bit). I can not find driver for it. Imaging Devices in Device Manager only show USB Boot. Can you help me?


Hi @tuph

Have you checked in BIOS? There is a setting in there (under miscellaneous devices) that enables/disables the camera.


Add a comment

1 Answer

Chosen Solution


Here is a link for a webcam driver for a Dell Vostro 3558. It's for Win8.1 but even Dell says that Win8.1 drivers should work with Win10.

Click on the ''here'' link in the first paragraph where it says latest updated webcam driver from here for Windows 7......

Was this answer helpful?

Score 2
Add a comment

Add your answer

Nguyen Minh Duc will be eternally grateful.
View Statistics:

Past 24 Hours: 3

Past 7 Days: 13

Past 30 Days: 61

All Time: 1,638