Some keys not working on my brand new laptop

I have a new toshiba tecra 940 running window 8. Some letters are not working.....A & B for sure there may be others. I am sure it is a setting somewhere but cant find it....Anyone that can help?

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Ensure that you have the correct keyboard selected for the language input that you want.

Here is a link that shows how to check your language and keyboard settings.

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paolo ciancamerla will be eternally grateful.
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