VTech CS6114 is a cordless handset phone with Caller ID and many other useful features.

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Why won't my number 4 button work?

Whenever I am dialing a phone number, every key works except for the number 4 button. It gradually got worse and worse and now it will not register at all.

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The way the keypad works on this device is that when you press a key, you connect two metal contacts which sends the information to the motherboard. If a key is not working, that means that proper contact between the two metals is not being made. The issue most likely can be solved by replacing the keypad. Make sure to visit the troubleshooting page (Troubleshooting - Keys do not work) and the keypad replacement guide (VTech CS6114 Keypad Replacement).

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