Rockchip Quad-Core RK3288C Processor, 11.6" 16:9 HD (1366x768), 16GB eMMC, Integrated Rockchip® Mali T764, LPDDR3 MHz SDRAM, OnBoard Memory 2 GB / 4 GB

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My Laptop is not charging!

Hello all! I bought the laptop (ASUS Chromebook C201) brand new with 4gigs of ram. The problem is that the battery somehow isn't fully charging. It goes up to 94% and then stops. So can I somehow try fixing this at home without needing to send it back? Thanks iFixit!

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Hi,

What colour is the charging lamp when it stops charging, green or orange? Have you tried letting the battery run down to a low value (say 15-20%) and then seeing how far it charges up to?

If that doesn't change anything have you tried resetting your Chromebook?

Here is a link to the user guide, scroll to p.58-59 to see how to reset your device.

http://dlcdnet.asus.com/pub/ASUS/EeeBook...

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The first thing you should do is check your power cable for any damage. If this does not appear to be the problem, try feeling the bottom of the laptop to see if the battery is overheating. If this is not the case, the battery may be defective. If you want to replace your battery, there is a guide here.

Other details for this issue can be found on our troubleshooting page.

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Robert Lawson will be eternally grateful.
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