The Alcatel OneTouch Pop Icon is a smartphone with an Android operating system. The release date for the Pop Icon was October 2014.

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Why is my WiFi not working?

When I turn my wifi on, it doesn't show any connections. I don't know why.

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is... your router plugged in?

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yes.. idk why its not working tho

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If the phone is not even locating possible Wi-Fi connections then make sure the Wi-Fi is actually working. If you have another phone or computer or any device that can see Wi-Fi connections make sure that the other devices can see and connect to it. If you have lots of connections to the Wi-Fi already then disconnect a few of them. Some wireless routers have a limit of how many devices you can connect to it. If the Wi-Fi network itself isn’t working than restart your router or modem. You shouldn’t need to press the reset button, just pull out the power cord from the router or modem, count to 15 sec, and then plug the power cable back in, wait a few minutes for the device to boot back up then try it again.

Starting to get tricky… for this issue chances are it’s your router or modem, if you didn’t restart it in the previous step then go ahead and do so. Unplug the power cable count to 15 and plug it back in. If it’s still connecting but not using the internet then power cycle the phone itself, turn it off and then turn it back on.

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