VIRUS - Stuck in attemping repair and drive locked in windows reset
My dell touch laptop got a pop up virus and now I am stuck in attempting repair over and over but it doesn't work and always goes back to the same options after it says that.. I can't log in or even get to the part were they as me for my password to get in. I tried all the options and resets but it always goes back to the same options and when i get to troubleshooting - advanced options and then reset it says that it is unable to do so as the drive is locked to please unlock it first and I have no idea how to do it.. I don't have any disc to put in as the laptop has no entry for it, I currently have Windows 10. I tried everything and I am out of options.. It also says this after it ends the attempted reset:
"Startup repair couldn't repair your pc"
And then a name of a logfile.
Thank you so much in advance for your help! If more information is needed I will be glad to provide it!
Sorry for the inconvenience.
Is this a good question?