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Why can't I connect to wifi in my apartment?

My laptop does not connect to the internet in my apartment only. My cell and my tablet both connect without a problem. Also this laptop does connect to wifi/internet everywhere else.

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Hi, What is the model number of your laptop? Do you 'see' your WiFi in your laptop list of wireless connections available and if so how strong are the signal bars, when compared to your cell or tablet? Also what is the make and model of your wireless router?


HP 15 TS Notebook PC...Product number K7U02UA#ABA

ARRIS TG1672 is the name and number on the wireless router. It came with the internet and cable install. My WiFi is listed in my wireless connections and it gives me the strongest connection signal, as with my cell and tablet. This WiFi is new to me, as I just moved to this location last week. But it seems to function well with my phone and tablet. Any information you have will be greatly appreciated!


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Chuck Soule and jayeff, thank you both for your time. It ended up being a problem with the wifi signal. The company that delivers my wifi, tested the signal and found it to be "Unstable". The signal would drop after a few seconds, a few minutes or even an hour or so. They came out a changed a few parts in my apartment as well as at the server. Everything seems to be working just fine now.

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Two things that you can initially try. 1. With you laptop switched off.Turn off the power to your Wifi Router, wait a few moments, switch it back on again, wait for it to 'stabilize' then switch on the laptop and try to connect to WiFi. 2. If that doesn't work, I'm assuming that you have Win10 installed in the laptop, if so "forget" 'your' Wifi network. then try to reconnect to it again. You should be asked for a password to connect this time so hopefully you know it. Here is a link that shows you how. http://www.thewindowsclub.com/forget-wir...

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Connecting to the internet is a two step process. First you need to connect to your wireless network (basically radio waves) and authentication to the wireless router. Once that is complete, you then need an IP address and a "gateway" (that's the router part of the wireless router) to get to the internet.

You'll need to first verify connection to the wireless network. You can do this by opening "Network and Sharing Center". You can then check for 'active networks' and clicking on the name of your network (should be on the right of the panel). This will then show status. Report back with signal quality, speed, whether IPv4 or IPv6 shows as "Internet" or "No network access".

Finally, click on Windows Start, type characters RUN and press Enter. In the box where it says "Open:" type CMD

When that window opens, type IPCONFIG /ALL and let us know those results.

Good luck!

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Stephanie Kirkpatrick will be eternally grateful.
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