The larger of Apple's MacBook Air laptops featuring dual microphones and 802.11ac Wi-Fi connectivity.

227 Questions View all

Trackpad and Keyboard not working after login

Hi, yesterday I was just using my laptop like usual and all of the sudden my keyboard and trackpad stopped working. My cursor moved to the top left corner of the screen and was stuck there. Then my laptop opened up the bluetooth subject in systems preferences and started to search for an external keyboard. None of my keys were working except my power on/off. I tried restarting it a bunch of times, nothing worked. I left it over night and it started working again fine this morning, then two hours later did the same thing. I waited a few hours, it started to work again and here we are.

Does anyone know how to get this to stop permanently myself?! I have three midterms next week and absolutely need my laptop for them, I can't be sending it away to be repaired right now!!!

Also, the weird thing is, that my trackpad and keyboard work fine on the login screen, I am able to enter my password and everything but as soon as I login it freezes up and keeps searching bluetooth for an external keyboard.

Please help!!!

Answer this question I have this problem too

Is this a good question?

Score 1
Add a comment
Deck the Halls
With tools and Fix Kits

1 Answer

Do you have access to an external USB keyboard & mouse/trackpad? I would give that a try so you can diagnose things.

Most likely you either had spilled something into your keyboard (it might even be dry now) or the battery is pressing from below interfering with the keyboard and trackpad.

To check your battery you'll need to install this app: coconutBattery. Paste a screenshot of what it is showing you in your question so we can see what its telling you.

The last possibility here is the keyboard/trackpad firmware needs to be upgraded. Under the About This Mac' click on the System Report... button to open the hardware profiler. Here we want to look at the USB section and we need to open the hub that lists the built-in keyboard & trackpad. Take a screenshot and post it in your question for us to see.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Shannon will be eternally grateful.
View Statistics:

Past 24 Hours: 5

Past 7 Days: 17

Past 30 Days: 113

All Time: 798