Why is my laptop showing windows error recovery

my laptop will not load up past the starting windows icon

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What version of Windows are you currently using? Did this appear upon powering on the computer or after restarting it?

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my acer is running on a version of windows 7

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The system could be showing this due to a variety of reasons. If you can review Fixing Windows Devices That Can't Start, it may shed some light on helping your computer start normally again. Since the problem could be a result of a hardware or software problem, I think this guide provides a good explanation that could assist with your troubleshooting the issue.

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