Repair information for printers made by Canon.

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Why is my paper jamming every time?

It seems like the paper is entering the printer unevenly because every time I try to print, one side if the paper will get jammed. There is nothing stuck in the printer to make it do that. Other than the paper jamming, the printer seems to be working just fine.

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Hi,

You need to check that the paperfeed rollers in your printer are clean. If they are not the paper feed may be uneven and jambs may occur.

As you do not state the model number of your printer, here are generic instructions on how to perform a paperfeed clean for a Canon printer

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If the instructions do not match your printer, consult your printer's User Guide.

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For a model PIXMA MG3620, do you have any suggestions? Paper appears to be getting pulled into the printer unevenly (one side of the sheet of a paper gets pulled in more quickly than the other, with the result that it bunches up and jams the printer every time).

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Hi @paperjam ,

Check that the paper feed rollers are clean and not grabbing at the paper. Here's a video that may be of some help

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