fabric softener won't empty
fabric softener will not empty into washer
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If the fabric softener is still in the fabric compartment at the end of the wash and it hasn’t been taken out it could be because the washing machine has aborted the program before reaching the section where the softener gets taken. If this has happened, you should get some flashing lights or a program selector clicking round, or some other error code display indication telling you the wash has aborted. Once this fault has been fixed the fabric conditioner should flush in OK.
If washer is completing wash cycle OK –
Fabric conditioner If the washing machine is going through the wash program properly, but the fabric softener isn’t being taken out it’s possible the water valve which flushes it away into the machine has failed. This is relatively rare because the fabric softener water valve only gets used for a few minutes each wash but it can go faulty.
Also, some older washing machines didn't use a separate fabric softener water valve and could instead have a movable nozzle that directs water from a single cold valve into the fabric compartment. As the program selector moves round there is a lever system that goes from the control selector to the top of the soap dispenser that moves as the program selector is turned. It's possible for this nozzle to jam, or the spring to come off meaning water cannot be directed into the fabric conditioner compartment.
The reason I’d suspect the softener fill solenoid valve (if fitted) is because if the fault was with the cold water supply itself then the washing machine would hit problems when it first tried to rinse, or as most washing machines are now cold fill only when it first tired to wash. If the fabric conditioner is still all there after a wash and the washing machine hasn't aborted you need to find out why water hasn't entered the fabric conditioner compartment by checking the connections on the softener valve.
Sometimes the soap dispenser is bunged up with mould and a black jelly-like substance which can block the nozzles at the top. However, this condition is more likely to cause the softener to be taken out too soon due to diverted water from rinsing straying into the softener compartment, but it’s worth checking. Take out the soap drawer and inspect the roof of the dispenser. If it’s full of black gunge maybe it’s deflecting water away from the small fabric compartment – Black jelly-like substance in soap dispenser and on soap drawer
Other than that, the softener valve might be faulty (open circuit) or not getting an electrical supply or neutral return.
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