Released June 27, 2013. Model Number C811.

9 Questions View all

My text key pad is not comiing up on my phone

I have 2 issues with my Cell phone.

1. everytime i try to go into any thing on it , this pops up and i can't get rid of it even after pressing ok. (Unfortunately, Google Search has stopped!) How do i get that off there.

#2?- My Key pad to type is gone , can't type or add my contacts without it. how do i find it?

Answered! View the answer I have this problem too

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Deck the Halls
With tools and Fix Kits

3 Answers

Chosen Solution

Hi,

Try the following:

Go to Menu > Settings, scroll down to Applications, swipe on right side and select All

Scroll down to and select Google Search select "Clear Data", select "Clear Cache"

Go back to All then scroll to find and select Download Manager select "Clear Data", select "Clear Cache".

Go back to Main menu, restart your phone.

Hopefully it will have fixed both your problems.

Update (01/22/2016)

Hi,

Try a hard reset. (factory reset)

Be aware that a hard reset will erase all your downloaded apps and user data. It will restore your phone to a factory default condition. It will be like when you first bought it

If you can ensure that the battery is charged before you perform a hard reset. Do not have the charger connected when you perform a hard reset.

Here is a link that shows what to do.

http://www.verizonwireless.com/support/k...

Be patient, it takes a few minutes to complete.

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There is no applications ?????

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I need the answer, I have the same issue .. Help

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found it... thx

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The problem must be for your google apps,

when your default keyboard is google voice and your google app (I almost sure the "google app") is out of date this happens.

do these things:

  1. )update your google app (search app) and google keyboard
  2. update google play service to the latest
  3. restart phone
  4. (Optional)go to settings>language and input>To switch keyboards, tap Default, then pick one of your installed and active keyboards

This must solve the problem

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deanna5145 will be eternally grateful.
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