The Moto G is Motorola's economically priced phone. It has all the features one could want in a smart phone, for half the price.

79 Questions View all

microphone not working moto G 1st gen

hi, i dropped my phone. since then i am unable to talk over the phone. i am able to listen what other person says but what i m saying is not audible to the other side person. i even tried with headphone but same result. i can listen everything (audio, video, phone conversation etc) but my sound is not audible to other person. please guide what could be the problem.

Answered! View the answer I have this problem too

Is this a good question?

Score 3

Comments:

Dropping the phone damaged the microphone. You need a replacement.

by

Add a comment
Deck the Halls
With tools and Fix Kits

1 Answer

Chosen Solution

Hi,

The headphone socket is an integral part of the microphone and receiver circuitry. The headphone socket connection between the socket and the mainboard may be suspect because of the fall. The following link is just to show you where they are. At 3:40 minutes into this video you can see the headphone socket connections - on the left of the camera module - the 5 tab connectors. https://www.youtube.com/watch?v=BoDI3dPL...

You do not have to take the back off the phone to do the following.

Try placing your finger and thumb, front and back of headphone socket, from top down, to about the level of the camera (i.e. finger on front of phone in line with socket and thumb on back of phone in line with socket) and gently squeeze.

Try making a call, with or without the headphone / microphone inserted and see if you can be heard. If not try a call while you are squeezing the headphone socket.

If you can be heard after you have tried this verify that it stays connected on future calls.

If you cannot be heard anyway it seems as if the voice transmission circuitry of you phone has been damaged. As the internal microphone is part of the mainboard and the external microphone does not work either it would seem that you will have to replace the mainboard or get a replacement phone.

Was this answer helpful?

Score 4

Comments:

I have the symptoms as described & the squeeze fix works as described. But it's only temporary. Is there a permanent fix ? - replace the headphone socket ? Is there maybe a crack or a dry joint in there somewhere ?

by

Add a comment

Add your answer

suman will be eternally grateful.
View Statistics:

Past 24 Hours: 12

Past 7 Days: 86

Past 30 Days: 515

All Time: 14,194