Model A1136 / 30, 60, or 80 GB hard drive / black or white plastic front

853 Questions View all

Apple support sad face

I can't figure out what's wrong with my 5th generation ipod classic. It has a new 60 gb hard drive and battery When I connect to computer all I get is please wait, very low battery and then it goes to the Apple support sad face. It does this over and over again. Does it just need to charge for awhile? I've also purchased front and back plates and lcd screen and tried different motherboards and battery ribbons. I must be missing something. I'm tired of spending money on parts and not getting anywhere. They make it it look so easy on Youtube videos.


Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment
Spread Fixmas Cheer
Get $12 off your purchase of $50 or more with code FIXMAS12
Spread Fixmas Cheer
Get $12 off your purchase of $50 or more with code FIXMAS12

1 Answer

Chosen Solution

jdennis61, it is possible that you do have a bad battery. that does happen more frequently now since it will become tougher to purchase newly manufactured battery. You may have a new old stock battery. The other thing you want to check is that the flex cable is properly seated. You want to check the dock connector. Make sure there are not bend, broken or corroded pins. Clean it with some isopropyl alcohol a soft brush and some puffs of compressed air. Try a different cable and a different power adapter (AC charger supplies higher amperage than your USB port which might be favorable). Also, and this is the toughest part, check the battery connector on the logic board. This particular model has trouble with it breaking of the board. Take a look at Battery Cable Connector Solderable? Board Useless? as well as many others on this forum. Double check to make sure that you have a compatible HDD and that the hard drive cable is properly seated.You will continue to get the sad face until your iPod actually connects to iTunes and is recognized as an iPod that needs to be restored. That will update the firmware on your iPod. Right now it most likely does not recognize the drive.

Was this answer helpful?

Score 2
Add a comment

Add your answer

jdennis61 will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 3

Past 30 Days: 20

All Time: 149