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Model A1502 / 2.4, 2.6, or 2.8 GHz dual-core Intel processor / Released October 2013

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MacBook Pro won't boot up - Chime heard/black screen/unresponsive

Any ideas guys?

MacBook Pro Retina 13" (Late 2013)

Model A1502


500gb SSD

Bought Nov 5th 2013 from Apple Store Sydney Australia

Live in Uk

Not under Apple care warranty

Crash occurred 4th Jan2016 approx 12:30


When transferring video files to external hard drive and virus scan running;

Mac book became unresponsive to any actions for a few hours except jittery cursor movements every ten minutes

After leaving Mac for an hour and no actions available I decided to hold down the power putting to force shut down.

After it came back on the screen was black. When left for half an hour a folder and question mark sign came up flashing. Being unable to take action I force shutdown the MacBook.

Since then :

Upon turning on Display turns on but it is a plain Black screen - no image visible even under flashlight.

Startup chime is heard

Apple logo is illuminated on laptop cover

Caps lock button does not light up

Display adjust buttons have no effect


Tried to start In safe mode and disk utility mode but command did not work


Did work and display is not functioning


PRAM? reset successfully (two chimes heard) but no boot up following this

SMC reset successfully - power indicator on lead turned green momentarily.


Phoned Apple, they reckon it is a hardware issue from over the phone troubleshooting


Update also plugged in two bootable USB devices and an external screen. But no success. Also won't allow target disk mode


Booked Genius Bar appointment to see if they can diagnose the fault.

Any ideas guys?

Thanks in advance!


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1 Answer

I had this problem and I spent 4 hours online with tech support but they couldn't help. You will just have to wait until your appointment. Apple ended up replacing the whole logic board (motherboard). Hope this provides a bit of help.

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Thanks for quick reply!

Out of interest how much did that cost you or did you have apple care?

Cheers J


It was just under warranty luckily, it would have cost $700 but everything was attached to the motherboard. So if they can replace it with out having to replace everything else it will be a lot cheaper.


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