Why does the touch screen/digitizer freeze on the iPhone 6?
I have had a few customers that have had their screen replaced on an iPhone 6. They have issues with the digitizer freezing up on them. The problem is fixed with a hard reset but the customer is annoyed and rightfully so. I do not believe the digitizer is the problem because other customer's have come in with the same issue and they have not had a screen replacement.
Even stranger is that when the screen freezes up, the assistive touch still works and you can drag the icon around the screen even though the the digitizer does not detect your touch.
Has anyone else had any of these issues? It has not been a problem all year until the last two weeks. I think it is software related and the phones that had a screen replaced were on iOS 9 or newer. I don't like replacing screens under warranty when I'm not sure if it will solve the customer's problem. Let me know if you have any insight!
Is this a good question?