Why does my phone not turn off?

When I hold the power button, my Huawei Ascend G525 begins to turn off before it shows the Huawei logo and instantly goes back to home screen! Really need help please

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Hi,

Your phone may either have viruses or malware or an OS problem.

For Anti Malware.

Download, install and run Malwarebytes for Mobiles. Here is a link.

https://play.google.com/store/apps/detai...

If it does not fix the problem.

For Anti Virus

Download, install and run Avast Free for Mobiles. Here is a link.

https://play.google.com/store/apps/detai...

If that does not fix the problem, backup the data on your phone and then perform a hard reset. Be aware a hard reset will erase all your downloaded apps and user data and will restore your phone to factory default condition. Back up your phone first! Here is a link which tells you how to do a hard reset.

http://www.hard-reset.com/huawei-ascend-...

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Comments:

It seems I have been able to fix it by applying stock firmware.

Thanks for the help, though!

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IlluvatarPaladin will be eternally grateful.
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