The Alcatel One Touch Idol 3 features a 5.5 inch, 1080 x 1920 display powered by a 1.5 GHz processor.

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Why won't my new phone start?

Dear all,

I just bought a new One Touch Idol 3, and after approximately 6 hours of charging (with the original charger) nothing happens when I try to start the device. Hard reset (power + volume up) etc. hasn't produced anything either. Suggestions?

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cant open my alcatel one touch idol3...


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1 Answer

AFAIK, the very first boot (white animation + phone temperature rising noticeably) may take up to an incredible 10-15 minutes delay. Be patient and, meanwhile, connect the power supply. If nothing new happens after 15 minutes, then return the phone for repair.

Please note - here, I'm only talking about the 5.5" version (aka TCL-6045). The 4.7" may behave differently.

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My phone wouldn't turn on, but your suggestion of hard reset solved my problem, thank you so much! I think I downloaded something that messed with the software booting up properly, since I can't think of anything physical I did wrong to it.


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Kevin Boots will be eternally grateful.
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