Released on September 19, 2014, this 4.7" screen iPhone is the smaller version of the iPhone 6 Plus.

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Screen cracks without dropping phone.

Need help! I did a screen repair for a customer about 2 weeks ago and today she says it cracked w/out even dropping it. What can be the cause of this? My guess is frame damage? To much pressure against the screen.

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This is always a hard call, had the same situation, this summer on iPhone 6. I aggree I would check that area for signs it was dropped. If your not sure I would tell the customer you will replace the screen at your cost this one time.

I know it sucks but some times it's not worth the fight. In my situation gave the customer two opitions I would refund him $60 from the first repair or I would replace the screen at cost for $70 (screens were cheaper then) and customer paid the $70. Three months late I fixed an iPad for that same customer, but you have to be careful because you don't want to be working for free.

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Most customers will say it wasn't dropped but it could have taken a impact of some kind that will cause the screen to crack. You should take a look at the screen to see the area of impact and make a determination.

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