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Repair information and guides for the Apple iPhone 5s that was announced on September 10, 2013. Model: A1533, A1453, A1457, A1528, A1530, A1518

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Voice and microphone doesn't work

On iPhone 5s microphone and voice are not working during calls.

Additionally I faced that during the calls the speakerphone button is "disabled" and I can't enable it.

Also the voice memo app is not allowing me to record sounds, the REC button is disabled too.

Could it be a HW issue? I saw on Internet that can be an audio IC problems but I want to be sure about that.

Thanks a lot!

Answer this question I have this problem too

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Hi Ivan,

if you want to find out whether the problem is a hardware problem, create a full-backup via iTunes (not via iCloud!) and install iOS completely new.

Before you restore your iPhone with the backup, test the recording function of the record app. If this works, try to restore your iPhone and test it again.

If the problem still exists after the scratch install of iOS you can assume a hardware defect.

Greetings,

Alex

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