A tablet with capabilities to attach to a portable keyboard and function as a laptop.

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Why won't my device power up?

When I hold down the power button the device does not respond.

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1 Answer

Chosen Solution

1. Try charging the device.

2. If the device does not charge, replace the battery. To learn how, check out the troubleshooting page click here

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The tablets are now known to be 'shutting down' into a black screen type of 'sleep'. It may have drained the battery, and users may not see the small white led light at the power button which shows the partial shut-down. To shut down completely, hold the power button ten seconds after entering the black screen 'sleep' state, and it shuts down with light going off.

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