My computer won't start

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Acer Extensa 2509

The Acer Extensa 2509 features an Intel Celeron N2930 processor with Intel HD Graphics.

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zukuto hughes @zukutohughes

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Posted: Oct 5, 2015

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My computer won't start

I tried to reboot it and every time a blue screen comes up with text at the bottom saying setup is starting but there is an error box in the middle of the page which says Windows could not collect information for [OSImage] since the specified image file [install.wim] does not exist.

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2 Comments:

SIlly question. Is anything in the disk drive? It seems it may be trying to repair or re-install Windows. Try powering on the machine and holding SHIFT+F8 to see if you can get into troubleshooting options.

Jan 31, 2016 by Toupee Scalper

⁸meu notebook não liga, a oito meses levei a um técnico ele disse que queimou a placa mãe_{, ele disse que trocou a placa mãe me ligou pedindo a senha} isso é verdade_{, é agora aconteceu o mesmo problema},,,

Mar 20, 2023 by zelmairl

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4 Answers

SIlly question. Is anything in the disk drive? It seems it may be trying to repair or re-install Windows. Try powering on the machine and holding SHIFT+F8 to see if you can get into troubleshooting options. — Toupee Scalper
⁸meu notebook não liga, a oito meses levei a um técnico ele disse que queimou a placa mãe_{, ele disse que trocou a placa mãe me ligou pedindo a senha} isso é verdade_{, é agora aconteceu o mesmo problema},,, — zelmairl