The Plantronics CS50 Headset is a wireless digital headset system manufactured and marketed by Plantronics, Inc.

6 Questions View all

Call Center Headsets Customer can not hear them on income calls

I have a Call Center with about 30 headset CS50 and CS55. Several time a day they report that the customer can not hear them.

The headset is paird and changed and working fine and when they pick up the headset they are heard just fine.

Any suggesstions as to to correct this ongoing problem

Thanks

Answered! View the answer I have this problem too

Is this a good question?

Score 0

Comments:

Change the battery

by

Dan that sounds interesting I will see what can happen with the software if Plantronics can not help.. Thanks again

by

Add a comment
Deck the Halls
With tools and Fix Kits

1 Answer

Chosen Solution

Have you spoken to Plantronics? You maybe facing a signaling conflict with the Bluetooth sets.

When you have a lot of devices (Bluetooth and/or WiFi) the environment can be very noisy (radio waves). You may need to monitor the Bluetooth frequencies and place the receivers away from each other.

Was this answer helpful?

Score 1

Comments:

Thanks Dan I will see what I can find out from Plantronics... and that is what I was thinking that there were so many that maybe that was what the conflict was ... Not so sure how I would place the receivers away from each other.. they have very small desk and all sit right next to each other...

But thanks so much for your help .. I will see what I can do .

by

When you have desks back to back in a call center it does become difficult to isolate physically the receivers. Plantronics should have some guideline documentation to help you. There is software which you could run on a laptop to make it into a Bluetooth scanner if Plantronics can't offer any help here.

by

Add a comment

Add your answer

Glenda will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 1

Past 30 Days: 1

All Time: 127