Can't get into it to upgrade the RAM

I have a Toshiba SATELLITE PRO C70-B-14Z

When I bought it one of the selling points was that on the Toshiba website it indicated that the RAM could be upgraded to 16Gb.

On the day of purchase i bought an SSD and RAM for the laptop to upgrade it.

After taking out all of the screws in the underbelly of the computer it seems that the unit is sealed. I was told by their helpdesk that I needed to post it to their contractor who (if I paid) would upgrade the machine for me.

Has anyone a clue of how I could get into this machine to do the upgrade?

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Toshiba's "expert care" centre offered me the following advice:

Thank you for your recent enquiry.

We are not able to able to advise you how to upgrade the memory on your laptop as this is a seal unit. We would recommend that you contact our partner Topaz Support, for availability and pricing. Topaz can be reached on 0844 800 2835 (9.00am to 5.30pm, Monday to Friday) or you can send an email to You could also visit their website at

If you require any further assistance please call us on the number below or simply reply to this email.


Chris Sellick


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2 Answers

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I had the same issue, it was like there was another screw, close to where the battery connector was.

I watched this video and it looked like the rear cover should just slip off with ease.

It was a simple solution in the end, you need to insert a plastic card (or Plastic Opening Tool) at the rear of the unit and coax it with a bit of jimmying.

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You will hear a pop/snap when you hit the sweet spot and the case it easily come off.

I wanted to replaced the HDD with a SSD.

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1. Pull out the rubber grommets.

2. Lift the two rubber tabs and pull them away from the SATA connector.

With the rubber cradle out, remove one of the corners and it will easy to remove the HDD.

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Replace and reinsert by pushing the front of the SSD back towards the SATA connector.

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Thanks for your advice, I had came to the same conclusion as yourself but I was using a small screw driver to jimmy the thing off but had given up as nothing was happening and I was afraid of breaking it. Your suggestion of using the card worked like a charm. I'm now upgraded to 16GB RAM and in process of sorting out the SSD.

Very much appreciated for taking the time to photograph and explain the process. Thanks


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here's how to do it:

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Thanks for your response, I had seen that video also the only problem is it seems to be for the earlier generation. The laptop I have has screws along the bottom but no such panels to access the drive and ram modules.

I had to take the battery out also and unscrew the last couple of screws behind the batter to start prising open the whole unit. But it seems that something around the battery are is sealed shut as there is no obvious way to completely open the laptop without actually breaking parts of the plastic that is holding the thing together.


Perhaps you could post a photo of the back of the laptop for reference.

But here is a different model, but may be similar to yours. Shows how to remove the screws and get it apart.


I posted the link in two parts, as I had some problems posting a link in another answer, where it was getting cut off at the end.


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Jaywizz will be eternally grateful.
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