Why does only a small part of my keyboard work?

The keyboard on my computer is not cooperative with me at the moment. I have tried reebooting the computer several times, and I have tried to dust out any crumbs or dust that might be in there, but to no success. My friend has failed me!

The computer are 2,5 years old and was at service at about 6 months ago. It was then dusted and cleaned.

I cannot log on to it, only parts of the keyboard are working, the shift button, backspace button and several of the letters are not working. What is wrong, and how can it be fixed? PLEASE HELP!

Acer Aspire V5-531 Laptop

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