Rep: 13
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I plugged it in for 24 hours and it still won't turn on.
I took it to Best Buy yesterday and they confirmed that the adapter and battery are working appropriately. They said it would be cheaper to buy a new one, is this true?
Is this a good question?
Rep: 1.5k
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Solution #1
Try a hard reset as it may help with this issue. Remove the battery, charger, and any other devices connected to the unit. Hold the power button for 30-60 seconds. Reinsert the battery, the charger and attempt to power it on.
Solution #2
This link is for HP support site it has a lot of useful information on this topic.
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Thanks, we tried the hard reset but it didn't work :(
I will check out the link you provided.
Hello, did you have any luck with the link?
hp laptop turn-on problem
Not being able to turn computer on or see the charging light on is little nerve racking taking the battery out, unplugging the charger and holding the power button for about 45 seconds fixed it thank you cheers
I have same problem wth 17e014nr. It is dead. Bought both new battery and adapter. Still dead. Tried all the resets. Hold for 30 sec with and without power cord and battery. Thinking it pins Or internal connection. I know this is older model and Best Buy will charge like 150.00 to look at but I would like it to work
thinking of looking inside. Any advice?
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