ASUS X550ZE-DB10 15.6-Inch laptop doesn't touchpad work after login?

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Alan Jones @alanjones74657

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Posted: Aug 3, 2015

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ASUS X550ZE-DB10 15.6-Inch laptop doesn't touchpad work after login?

I recently purchased a new ASUS X55OZE with windows 8 from amazon. Today I performed a clean install of Windows 10 on the device (I didn't make a backup because I had nothing saved on the computer). The install seemed to go smoothly, but now when I start up the computer, the touchpad will not work after the login screen. I tried looking in the touchpad and mouse settings to see if it had been disabled, but there was not option to enable/disable the touchpad, only to adjust its sensitivity. I'm pretty lost on where to go from here. I would try to reinstall the touchpad drivers but I can't figure out how to do that without use of the touchpad!

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Hi I'm having the exact same problem! Not sure if it is a missing driver or just a bug from the new system. I really need advice on this...

Aug 5, 2015 by Cris

Thank you for your help! We had a look at the touchpad drivers and found that there were two sets of them installed. By disabling one of them it started working properly again.

Sep 23, 2015 by Cris

hey @Cris I'm having the same problem, could u help me??please

Jul 7, 2016 by mueezalgabel

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2 Answers

Hi I'm having the exact same problem! Not sure if it is a missing driver or just a bug from the new system. I really need advice on this... — Cris
Thank you for your help! We had a look at the touchpad drivers and found that there were two sets of them installed. By disabling one of them it started working properly again. — Cris
hey @Cris I'm having the same problem, could u help me??please — mueezalgabel