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Why Won't My BLU Life 120 Phone Connect to Suddenlink WiFi?

Hi. My name is Sandra. I'm having a really weird problem with my Blu phone. I recently got WiFi thru Suddenlink. But for some reason my phone will not connect to this particular WiFi. It has an excellent signal, but is stuck on Obtaining IP address. Is there a setting I may have left off? When I first keyed in the WiFi password, it connected fine. But when I cut off my WiFi button on my phone then cut it back on later, it wouldn't connect. I don't understand what went wrong. I've tried powering down my phone, then turning it back up, but nothing happens. Please help!

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My name is Ralph and I am having the same problem with my life 120 Blu phone. My wifi use to work at home and at work put now it just says obtaining IP address. Please help.

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Where is the answer to the problem?

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Sandra will be eternally grateful.
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