My disc tray won't open
I went to a Microsoft store, and they refused to accept my Xbox 360 because the tray doesn't open when there is no disc inside. I don't know how to fix it, and why it only doesn't work when the tray is empty. I need a solution before the trade in promotion ends, and I would prefer to not spend money on it just to trade it in. Thank you so much for any help.
Is this a good question?