The April 2014 update of the 11" MacBook Air packs refreshed dual-core i5 and i7 Haswell processors and slightly increased battery performance.

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MacBook Air boots to strange screen - What should I do?

  • Problem :

I left the Macbook to be idle for a while, its keyboard and touchpad is not responsible. Shut Down and start 3 times (use power button), the Macbook go to strange start up screen.

  • Current situation :

I tried all boot options , but it's still not work. The only thing I can do :

+ Turn off (Use power button).

+ Turn on (Use power button), it starts and go to the screen.

  • Detail boot progess :

1. Press and release power button

2. Apple logo and progress bar displays (As soon as I press power button from turn-off state).

3. The progress bar runs and the screen shows up with the pointer in top-left conner of its screen.

4. I can't do any thing except turning off the Macbook.

Block Image

Block Image

Also, the video show full start-up progress :

  • Below is the Macbook spec :

1.7GHz Intel Core i7 Dual-Core (Haswell)

8GB of 1600 MHz LPDDR3 RAM

128GB Flash Storage

Integrated Intel HD Graphics 5000

11.6" LED-Backlit Glossy Display

1366 x 768 Native Resolution

802.11ac Wi-Fi, Bluetooth 4.0

Dual USB 3.0 Ports, One Thunderbolt Port

720p FaceTime HD Camera

Includes Mac OS X 10.10 or OS X 10.9


The Macbook is silent as I minimized sound volume before it's failed to boot. Looking forward to seeing any advices.



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Did this happen following some incident such as hard drop or liquid spill? This thing isn't seeing the keyboard..


See what happens if you hook up an external keyboard.


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Chosen Solution

Clearly the system can't see either the internal keyboard or trackpad. Which is why it's asking for both an external keyboard & mouse.

For now you'll need to connect an external keyboard & mouse (USB or Bluetooth) to get things going.

But why is it asking? That would imply the system got wet damaging the keyboard & trackpad or someone forgot to connect them back up internally (or damaged the connector or cable).

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vinh Vo will be eternally grateful.
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