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An upgraded version of the Microsoft Surface, the Microsoft Surface Pro (1514) Laptop/Tablet hybrid is very difficult to open and repair without further breaking the device.

51 Questions View all

Surface Pro won't turn on but the home button still works.

My surface won't turn on.

What happens:

1.the charger's light is off

2.the screen is off

3.the home button vibrates when pressed

It isn't in warranty anymore but I can't afford to replace it and I do not have the right tools to fix it...

Answer this question I have this problem too

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4 Answers

Most Helpful Answer

it might be stuck in standby mode or the screen might be bad. Try a full reset by holding the power button and the volume up for about 15 seconds and see if it will reset to the surface logo- if it does it should boot from there. This might be one of those surface stuck in standby glitches that can be fixed by a full power off with the above step.

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I’m having The same problem please help

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Yes, me as well.

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Tried the hard reboot with the volume up, and power button, but it did nothing. Are there any other ideas on how to fix this ?

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I have had the same issue for 2 years with my Surface 2 purchased in 2013.

Symptoms:

  • when I press the power button, the screen does not start (stays black)
  • the windows button works (ie it vibrates when pressed)
  • the power cable’s light is on for approx. 10 min and then goes off
  • When I hard reboot, the windows button does not vibrate anymore

I managed to start it again by hard rebooting then pressing the power button many many times. At some point, it starts, and when it does, I keep it turned ON all the time (no sleep, no hibernate, no power off - see power options).

I don’t know how to fix it. I feel it is the battery because the time goes off after such restart. Battery should keep it but it does not, so that’s my clue.

Please help. Thanks in advance!

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elamzachariah will be eternally grateful.
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