15.6", Intel HD Graphics, Core i3 2330M, Windows 7 Home Premium 64-bit, 4 GB RAM, 500 GB HDD

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Laptop not turning on

I got a problem with my battery, it was not charging but i could use my laptop by using my charger.

But now, my laptop is not turning on at all.

when i press the swith on/off button, it lights on and my AC too

After a few seconds, it stops.

And also, when i press the on/off button, my screen stays off.

plz help me with this, am not so experienced in computer and am not been able to work.

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Hi my Dell it was working fine day and night but one night I had run defamatory to optimise but the next day it does not on help me ###


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1 Answer


I work for Dell's Social Media Team and would like to you help with your question.

Remove the battery and unplug the system. Hold the power button for 30 seconds and reseat (remove and reinstall) all memory modules.

Verify that the LED on the AC adapter is ON before you plug in the system board. If it is not, the adapter is bad, replace it.

If the system will then power up with no battery, but won't with the battery installed, the battery is bad.

If it won't power up at all, chances are the mainboard - or the DC power board if the system has a separate one - is faulty.

Hope this helps!!! Write back in case if you have any questions Thanks,


Social Media and Community Professional

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