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Geting "Service Battery" error, how do I fix it.


I keep on getting "Service Battery" error. What can I do to solve the problem?

When I unplug my adapter my MacBook Pro turns off

Hope you can help me


hi hedre is the screenshot i took hope it helps you:)

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hope you can see it if you need more screen shots let me know it said current charge was 8904 and maximum charge 8904 was manifactured 2014-12-23 load cycle 4 and mac os x battety status poor.

anyways hope you can help me from here marco

here the other screenshot:

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Answered! View the answer I have this problem too

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Hello dan i would like to send info of my system info but the problem is i dnt have a internet acess yet in my mac book pro because we just picke up yesterday my mac book pro from the tehnician because my mac book pro had to be reinstalled.

last time i also mention i left my mac bok pro on all the night to discharge my mac book pro and recharging it .

but this morning when i cheked the battery indicator was gone next to the clock is it because it has to be charged again my battery

i get back to you as son asi am able to connect to the internet from my mac book pro maschine


hello dan can you tell me please how to do this step 1. Go to About this mac under the apple in the upper left and click on More info

1. Go to About this mac under the apple in the upper left and click on More info

2. Click on system report

3. make a note of what it says after Model Identifier

4. go to your master drive – System -Library – Extensions – IOPlatformPluginFamily.kext -Contents – Plugins – ACPI_SMC_PlatformPlugin.kext – Contents – Resources – find the name from step 3 and move it to a folder that you can find again if needed.

3. Restart and you’re done

I hope this helps. i read it could help my battery problem because others expirieced the same problem i have

i tried doing it but i cannot find the System -Library – Extensions in my mavericks mac os x can you tell me where it is marco:)


@Joe - Please download this app: coconutBattery its free! run it and then post here a screenshot of what it gives you. Once we have it we can move forward. Forget all of the other stuff you are doing none of that applies here.


ok dan i swill download coconut batery and post the resulta here i just thught the above instructins might help because i read it helped others marco:)but i will do what you said and send you a screenshot of my results marco


Battery issues work off of SMC which is a micro-controller (mini computer) you have inside your system. It has its own firmware and is not controlled by OS-X. All it does is report to it and to you. Coconut battery allows you to 'see' what SMC 'see's' which it is why we always start with it. I have not seen any software driver or setting that has any effect on SMC which is why someone is way off based here. I don't know where you found this answer please post a link so I can better understand why you though it had a bearing here. If need be I'll post a note in it to correct what it states.


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It looks like you installed a poor quality battery - OS X Battery Status: Poor. Please note: SMC is working correctly here as well as OS-X. You'll need to either go back to the company that sold you the battery to get a replacement if its still under warranty, or you'll need to get a new battery. Make sure buy your next battery from a reputable source. There's are a lot of junk batteries out there!

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hi dan thanks for writing me back What is poor smc is it a chip inside my mac book pro i heard of smc but never knew what it mend . so i have a poor battery os x battery no wonder it always turned off immidiataly my dad ordered it from amazon and they had it shiped to us to bolivia south america snce we are no longer in usa this battery was just a few months old its a real shame that they sold us this non working battery.

i will buy my next one from aple directally i guess its the best thing to do and i make sure that it is brand new and working battery this time.

thanks for leting me know .

i gues without you help i would haved never know .anyways thaks for al you help and if i ever have another problem ill let you know :) you been a big help thanks

asnother thing when the technician changed my hard drive on my mac book pro he mentioned that a chip inside that makes the battery work was damaged but maby he didnt relized that it was a battery problem .


Here's a bit more on SMC: System Management Controller. Think of it this way it's the brain (micro controller) that controls all of the easy stuff within the system. It talks to the main CPU and the other devices it manages. Your issue is the battery not the SMC or any dialog between the CPU & SMC or software running on the system. Yes, there are updates for the SMC via firmware updates. Your issue has nothing to do with that. Here's the Apple T/N on checking and updating the systems firmware: EFI and SMC firmware updates for Intel-based Macs. For now I would wait! Until you stabilize the power as you can really mess up your system if the power is not stable (killing your system!).


hi so i schould wait till i get a new battery to test out that other stuff of smc? i will buy a new battery next week hopefully the mac store stil has some left marco


The firmware updates have all been for other things not battery related so its the least important action here. Please, getting a new good battery is your P1.


hi sorry to bother again i just wanted to ask witch battery would you advice me to buy is it best the original from apple?>


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