Internet won't connect to laptop but wireless will to ipad?
Hi. We have a dlink wireless adsl router connected via cable to our asus laptop and we connect our ipad in via wireless. When we turn our computer on it will not connect to the Internet but our ipad will still login. If I open the network info on the laptop it says it is connected via wireless network connection but we can't open the Internet? It worked perfectly until yesterday and to my knowledge we've changed nothing. We have tried restarting, disconnecting router and reconnecting and different cables. Any ideas?
Thanks so much
Rebecca
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13 Comments
Thanks so much this has been hugely helpful! One of our network adapters was disabled. I have enabled it and the router is now recognising it. I restarted the computer and it now says that it is connected wireless and cable but I can still only get wireless on the ipad and no Internet access on the laptop!?
by bec
What is your Asus laptops model number? I can help get the correct Ethernet driver for you if I know what model the laptop is. I still believe it is driver related because after enabling the network adapter your PC now recognizes the adapter but still can't connect to the internet. The PC maybe using the incorrect driver for your adapter even if it appears fine in device manager. I know windows will some times update the drivers and install drivers they believe are compatible with your hardware, but sometimes they are not fully compatible. So it's best to have the driver that was made specifically for your hardware. Also the iPad can access the internet but are you able to surf the internet on numerous sites without issues? I ask this because that way I know it's not an issue with your internet service provider.
by BurnieG
The model number is K53S (I hope that's the right number - it's next to 'model' on the back). Yes we can access all Internet sites on the ipad as usual with no issues whatsoever. We have been on the phone to our provider and from their end they are saying everything is working and it should be connecting. Thanks for your help!
by bec
Following on from what you have just said I have looked up update history and a whole heap of things automatically updated on the day we have lost connection. It says every one of the updates was successful. I can't see any drivers on the list? It seems like you are totally on the right track! Thanks.
Is it possible to remove updates?
Also wondering - if I need to reinstall something or update how can I do so if I can't download from the Internet?
by bec
I forgot to ask what operating system you are using on the Asus laptop also if its is 64 bit or 32 bit. Also you gave me the correct model number and there are 6 versions of this model. They are K53Sc, K53Sd, K53Sj, K53Sk, K53Sm, and K53Sv. So if can figure out what version it is that would be great. If not we can still try to find the correct driver. They do not all use the same ethernet hardware so we need to figure out which version your model is so we can install the proper driver for the ethernet hardware. let me know and I am glad to help.
by BurnieG
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